@misc{indiciaec35e6cd67bad,
  title = {Don't throw out the customer.},
  author = {J L Deffenbaugh},
  year = {1997},
  doi = {10.1108/09526869710159624},
  url = {https://pubmed.ncbi.nlm.nih.gov/10166025/},
  note = {Source identifier: 10166025}
}