@misc{indiciae0c4cb4c4fdef,
  title = {Changing to a client-focused quality service through more effective team work.},
  author = {A Stead and M C Leonard},
  year = {1995},
  doi = {10.1108/09552069510092746},
  url = {https://pubmed.ncbi.nlm.nih.gov/10172639/},
  note = {Source identifier: 10172639}
}