@misc{indiciae7badebd2c84c,
  title = {10 ways to defuse tense situations before they explode.},
  author = {I Maany and J M Rivard},
  year = {1997},
  url = {https://pubmed.ncbi.nlm.nih.gov/10172897/},
  note = {Source identifier: 10172897}
}