@misc{indiciae9410cff93eac,
  title = {"I find the term customer offensive".},
  author = {D Clarke and D Yarrow},
  year = {1997},
  doi = {10.1108/09526869710191772},
  url = {https://pubmed.ncbi.nlm.nih.gov/10175772/},
  note = {Source identifier: 10175772}
}