TY  - RPRT
TI  - Service integration: something old and something new.
AU  - S Hassett
AU  - M J Austin
PY  - 1997
DO  - 10.1300/j147v21n03_02
UR  - https://pubmed.ncbi.nlm.nih.gov/10176511/
ID  - 10176511
ER  -