@misc{indiciaeb1002c8712c7,
  title = {Teaching clerical support staff effective techniques for dealing with behavioral problem patients.},
  author = {C M Sword},
  doi = {10.1080/00185868.1984.9948380},
  url = {https://pubmed.ncbi.nlm.nih.gov/10269010/},
  note = {Source identifier: 10269010}
}