@misc{indiciaed15a17c01719,
  title = {QA for educational programs and services--a customer-oriented approach.},
  author = {C Ackerman and N Krueger},
  doi = {10.1111/j.1945-1474.1989.tb00374.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10291849/},
  note = {Source identifier: 10291849}
}