TY  - RPRT
TI  - QA for educational programs and services--a customer-oriented approach.
AU  - C Ackerman
AU  - N Krueger
DO  - 10.1111/j.1945-1474.1989.tb00374.x
UR  - https://pubmed.ncbi.nlm.nih.gov/10291849/
ID  - 10291849
ER  -