@misc{indiciae33980ed2d73e,
  title = {Positive communication and management techniques: essential components of effective QA programs.},
  author = {K H Pugh},
  doi = {10.1111/j.1945-1474.1989.tb00438.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10295586/},
  note = {Source identifier: 10295586}
}