TY  - RPRT
TI  - Positive communication and management techniques: essential components of effective QA programs.
AU  - K H Pugh
DO  - 10.1111/j.1945-1474.1989.tb00438.x
UR  - https://pubmed.ncbi.nlm.nih.gov/10295586/
ID  - 10295586
ER  -