@misc{indiciaee2323538fccd,
  title = {Learning from complaints about general practitioners.},
  author = {R Baker},
  year = {1999},
  doi = {10.1136/bmj.318.7198.1567},
  url = {https://pubmed.ncbi.nlm.nih.gov/10364095/},
  note = {Source identifier: 10364095}
}