@misc{indiciae186e11adcc71,
  title = {The quality systems approach.},
  author = {D E Nevalainen},
  year = {1999},
  doi = {10.5858/1999-123-0566-tqsa},
  url = {https://pubmed.ncbi.nlm.nih.gov/10388908/},
  note = {Source identifier: 10388908}
}