@misc{indiciaec7421df3bdea,
  title = {Patient or customer?},
  author = {J M Parker},
  year = {1999},
  doi = {10.1016/s1322-7696(08)60311-x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10401282/},
  note = {Source identifier: 10401282}
}