@misc{indiciae73890dee22ab,
  title = {Web applications for total quality management.},
  author = {O Golaz and D Hochstrasser},
  year = {1999},
  doi = {10.1515/cclm.1999.079},
  url = {https://pubmed.ncbi.nlm.nih.gov/10418737/},
  note = {Source identifier: 10418737}
}