@misc{indiciaee0b0c3c615a3,
  title = {Improve quality by understanding your care process.},
  author = {L G Pol and A R Rodie and B F Crabtree},
  year = {1999},
  url = {https://pubmed.ncbi.nlm.nih.gov/10558377/},
  note = {Source identifier: 10558377}
}