@misc{indiciaec4b671066da8,
  title = {Developing a customer-service and cost-effectiveness team.},
  author = {L Haynie and B Garrett},
  doi = {10.1111/j.1945-1474.1999.tb01001.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10662084/},
  note = {Source identifier: 10662084}
}