@misc{indiciae799dee500fcf,
  title = {Dealing with difficult people. Tips and techniques for enhancing communication.},
  author = {M L Henrikson},
  doi = {10.1111/j.1552-6356.1999.tb01100.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/10690005/},
  note = {Source identifier: 10690005}
}