TY  - RPRT
TI  - Dealing with difficult people. Tips and techniques for enhancing communication.
AU  - M L Henrikson
DO  - 10.1111/j.1552-6356.1999.tb01100.x
UR  - https://pubmed.ncbi.nlm.nih.gov/10690005/
ID  - 10690005
ER  -