@misc{indiciae61f6f66708d8,
  title = {Tracking case management accountability: a systems approach.},
  author = {A J Frankel and H Heft-LaPorte},
  year = {1998},
  url = {https://pubmed.ncbi.nlm.nih.gov/10703375/},
  note = {Source identifier: 10703375}
}