@misc{indiciaed4f0302f68c9,
  title = {Making bureaucracy work.},
  author = {M Ballé},
  year = {1999},
  doi = {10.1108/02689239910269671},
  url = {https://pubmed.ncbi.nlm.nih.gov/10747450/},
  note = {Source identifier: 10747450}
}