@misc{indiciae2db352f4197e,
  title = {Developing a patient complaint tracking system to improve performance.},
  author = {L W Allen and E Creer and M Leggitt},
  year = {2000},
  doi = {10.1016/s1070-3241(00)26016-1},
  url = {https://pubmed.ncbi.nlm.nih.gov/10749006/},
  note = {Source identifier: 10749006}
}