@misc{indiciaeeb0eec5904e2,
  title = {Inappropriate methods for patient satisfaction.},
  author = {S Le May and J F Hardy and M C Taillefer and G Dupuis},
  year = {2000},
  url = {https://pubmed.ncbi.nlm.nih.gov/10895767/},
  note = {Source identifier: 10895767}
}