@misc{indiciae6baeda4f5076,
  title = {More on customer service},
  author = {P Sanders},
  year = {2000},
  doi = {10.1067/men.2000.a108455d},
  url = {https://pubmed.ncbi.nlm.nih.gov/10940834/},
  note = {Source identifier: 10940834}
}