@misc{indiciae2639004811fc,
  title = {Customer-centered redesign: a requisite for creating effective improvements.},
  author = {L Paidosh and F G Flosman and C H Smeltzer and D M Shaw},
  url = {https://pubmed.ncbi.nlm.nih.gov/11010408/},
  note = {Source identifier: 11010408}
}