@misc{indiciae42dd871b2609,
  title = {Soft systems, hard lessons.},
  author = {B Kirwan},
  year = {2000},
  doi = {10.1016/s0003-6870(00)00041-7},
  url = {https://pubmed.ncbi.nlm.nih.gov/11132050/},
  note = {Source identifier: 11132050}
}