@misc{indiciae5f970f91b1a0,
  title = {The quality manager.},
  author = {L L Wilson},
  year = {2000},
  doi = {10.1046/j.1440-1762.2000.00375.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/11207949/},
  note = {Source identifier: 11207949}
}