@misc{indiciae96edd11eba65,
  title = {Enhanced quality through creative problem solving.},
  author = {M Arbesman and G Puccio},
  year = {2001},
  doi = {10.1097/00005110-200104000-00005},
  url = {https://pubmed.ncbi.nlm.nih.gov/11324329/},
  note = {Source identifier: 11324329}
}