@misc{indiciaeee37c2bcca3a,
  title = {Quality management as a learning system.},
  author = {J T Ziegenfuss},
  doi = {10.1177/106286060101600301},
  url = {https://pubmed.ncbi.nlm.nih.gov/11392172/},
  note = {Source identifier: 11392172}
}