@misc{indiciae488130d6bdc9,
  title = {Modified importance-performance analysis: an application to hospitals.},
  author = {U Yavas and D J Shemwell},
  year = {2001},
  doi = {10.1108/09526860110391568},
  url = {https://pubmed.ncbi.nlm.nih.gov/11436745/},
  note = {Source identifier: 11436745}
}