@misc{indiciae011cc9fa5564,
  title = {Bridging the quality chasm.},
  author = {M A Kelley and J M Tucci},
  year = {2001},
  doi = {10.1136/bmj.323.7304.61},
  url = {https://pubmed.ncbi.nlm.nih.gov/11451766/},
  note = {Source identifier: 11451766}
}