@misc{indiciaed929aa298715,
  title = {Improving quality, minimizing error: making it happen.},
  author = {E C Becher and M R Chassin},
  doi = {10.1377/hlthaff.20.3.68},
  url = {https://pubmed.ncbi.nlm.nih.gov/11585184/},
  note = {Source identifier: 11585184}
}