@misc{indiciae599f33e56615,
  title = {When things go wrong ... what should be said?},
  author = {Jennifer Jackson and Julie Stone and William Powell and Priscilla Alderson and Helen Shaw},
  year = {1998},
  url = {https://pubmed.ncbi.nlm.nih.gov/11660687/},
  note = {Source identifier: 11660687}
}