@misc{indiciae4365f550cd88,
  title = {Train 'em and reap. A structured training program for front- and back-office staff.},
  author = {Mary Ellen Leahy},
  year = {2002},
  url = {https://pubmed.ncbi.nlm.nih.gov/11836866/},
  note = {Source identifier: 11836866}
}