@misc{indiciaeac0dbb189ae3, title = {Using control charts to assess performance measurement data.}, author = {Kwan Lee and Christine McGreevey}, year = {2002}, doi = {10.1016/s1070-3241(02)28009-8}, url = {https://pubmed.ncbi.nlm.nih.gov/11838300/}, note = {Source identifier: 11838300} }