@misc{indiciae0e91b7e374ea,
  title = {Flawed communication systems result in patient harm.},
  author = {Kathleen Dwyer},
  year = {2002},
  doi = {10.1093/intqhc/14.1.77},
  url = {https://pubmed.ncbi.nlm.nih.gov/11871632/},
  note = {Source identifier: 11871632}
}