@misc{indiciae37b040200efd,
  title = {Client satisfaction: turning referrals into regulars.},
  author = {Jim McCaffree},
  year = {2002},
  doi = {10.1016/s0002-8223(02)90074-x},
  url = {https://pubmed.ncbi.nlm.nih.gov/11902361/},
  note = {Source identifier: 11902361}
}