TY  - RPRT
TI  - Client satisfaction: turning referrals into regulars.
AU  - Jim McCaffree
PY  - 2002
DO  - 10.1016/s0002-8223(02)90074-x
UR  - https://pubmed.ncbi.nlm.nih.gov/11902361/
ID  - 11902361
ER  -