@misc{indiciae43459e217f0a,
  title = {Encouraging "effective" complaining.},
  author = {S A Cericola},
  year = {2000},
  doi = {10.1097/00006527-200006000-00009},
  url = {https://pubmed.ncbi.nlm.nih.gov/12024625/},
  note = {Source identifier: 12024625}
}