@misc{indiciae1bf4ae19346e,
  title = {Managing difficult conversations. Novice managers face fast learning curve.},
  author = {Rose L Horton},
  doi = {10.1111/j.1552-6356.2002.tb00089.x},
  url = {https://pubmed.ncbi.nlm.nih.gov/12078571/},
  note = {Source identifier: 12078571}
}