@misc{indiciaede899764030a,
  title = {Improving patient satisfaction: a control chart case study.},
  author = {Raymond G Carey},
  year = {2002},
  doi = {10.1097/00004479-200207000-00011},
  url = {https://pubmed.ncbi.nlm.nih.gov/12141022/},
  note = {Source identifier: 12141022}
}