@misc{indiciaeb37ce3489a53,
  title = {Grievance procedures resolve conflict.},
  author = {Mabel H Smith},
  year = {2002},
  doi = {10.1097/00006247-200204000-00003},
  url = {https://pubmed.ncbi.nlm.nih.gov/12141251/},
  note = {Source identifier: 12141251}
}