@misc{indiciaefb56dca310a3,
  title = {Improvisational choreography in teleservice work.},
  author = {Jack Whalen and Marilyn Whalen and Kathryn Henderson},
  year = {2002},
  doi = {10.1080/00071310220133322},
  url = {https://pubmed.ncbi.nlm.nih.gov/12171611/},
  note = {Source identifier: 12171611}
}