@misc{indiciae818b908c9b7a,
  title = {Auditing patient experience and satisfaction.},
  author = {L Thorne and N Kitchen},
  year = {2002},
  doi = {10.1080/02688690220148789},
  url = {https://pubmed.ncbi.nlm.nih.gov/12201388/},
  note = {Source identifier: 12201388}
}