TY  - RPRT
TI  - User satisfaction: measurement and interpretation.
AU  - J Harris
AU  - M Westerby
AU  - T Hill
AU  - T Sellers
AU  - A Hutchinson
PY  - 2001
DO  - 10.1783/147118901101194886
UR  - https://pubmed.ncbi.nlm.nih.gov/12457547/
ID  - 12457547
ER  -