@misc{indiciaed0501c3185e1,
  title = {Customer service for step-down patients.},
  author = {Suzanne Moss Richins},
  year = {2002},
  doi = {10.1097/00005110-200211000-00002},
  url = {https://pubmed.ncbi.nlm.nih.gov/12464772/},
  note = {Source identifier: 12464772}
}