@misc{indiciae39d4d6bb1734,
  title = {Managing quality in services.},
  author = {Evan Henderson},
  year = {2002},
  doi = {10.7748/nm2002.12.9.8.30.c2136},
  url = {https://pubmed.ncbi.nlm.nih.gov/12478704/},
  note = {Source identifier: 12478704}
}