@misc{indiciae94cb4141418f,
  title = {Working smarter or harder?},
  author = {Sue Jackson},
  year = {2002},
  doi = {10.1108/ijhcqa.2002.06215faa.001},
  url = {https://pubmed.ncbi.nlm.nih.gov/12500648/},
  note = {Source identifier: 12500648}
}