@misc{indiciae5b6f3330b1fd,
  title = {The evaluation of quality assurance: developing and testing practical methods for managers.},
  author = {Tessie Tzavaras Catsambas and Ed Kelley and Stephane Legros and Rashad Massoud and Bruno Bouchet},
  year = {2002},
  doi = {10.1093/intqhc/14.suppl\_1.75},
  url = {https://pubmed.ncbi.nlm.nih.gov/12572790/},
  note = {Source identifier: 12572790}
}