@misc{indiciaec88386e1737e,
  title = {The communication process is management's problem.},
  author = {J R Kerr},
  doi = {10.1080/00185868.1976.9950327},
  url = {https://pubmed.ncbi.nlm.nih.gov/1262007/},
  note = {Source identifier: 1262007}
}