@misc{indiciae54522330c7d7,
  title = {Customer care.},
  author = {E J Kay},
  year = {2003},
  doi = {10.1038/sj.bdj.4809951},
  url = {https://pubmed.ncbi.nlm.nih.gov/12682664/},
  note = {Source identifier: 12682664}
}